More Insights

Browse our treasure trove of podcasts, case studies and blogs to your heart’s content.

Danielle Royston at the DSP World Leader's Forum, Windsor
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Transforming Customer Support with AI Blog

Blog

How to transform your customer support with AI

12 March 2024 - Customer support is the first place to look when adding GenAI to your org. We set out to boost performance in this area, and today we handle 56% of queries with no human intervention. Here’s how we did it.

MWC2024

Blog

5 things you gotta do at MWC24

22 February 2024 - MWC24 is finally here! Telco execs, here are five must-dos for your itinerary at the event.

Telco in 20 Newsletter FakeAI

Blog

4 ways to spot #fakeAI

12 February 2024 - AI will be everywhere at MWC 2024. There are companies doing AI right and others that are faking it. Check out the top ways to identify #fakeAI.

TelcoDR Blog - BSS

Blog

The perfect BSS

30 January 2024 - The BSS landscape in telecom is a mess. But change is coming. Totogi is ready to break the mold by bringing together AI and the public cloud to save the day.

TelcoDR Blog - Strategic Advantage

Blog

Telcos, don’t give away your strategic advantage!

15 January 2024 - Open Gateway is solving one challenge to taking back lost CPaaS revenue. Now, telco needs to solve the other one.

TelcoDR Blog - AI Strategy

Blog

Do you need an AI strategy?

18 December 2023 - GenAI is brand new and changing fast, which is why every telco needs a strategy to drive the use of AI through their organization.

Telco stock chart decline

Blog

Dead Vendor Walking – What to do when your vendor is TOAST 

5 December 2023 - Watch out for warning signs that your telco software vendor is struggling and take these steps so its problems don’t become yours.

AWS reInvent 2023

Blog

TelcoDR’s top picks for AWS re:Invent ‘23

21 November 2023 - AWS re:Invent starts next week in Las Vegas. Telco execs, wanna know which sessions you should attend? I've created a short list just for you.