More Insights

Browse our treasure trove of podcasts, case studies and blogs to your heart’s content.

Danielle Royston at the DSP World Leader's Forum, Windsor
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Transforming Customer Support with AI Blog

Blog

How to transform your customer support with AI

12 March 2024 - Customer support is the first place to look when adding GenAI to your org. We set out to boost performance in this area, and today we handle 56% of queries with no human intervention. Here’s how we did it.

Telco in 20: DR at MWC24

Podcast

Ep 86 – Reinventing BSS

5 March 2024 - Last week I opened MWC’s second annual MVNO Summit with an epic talk about the AI-powered revolution in telco business support systems (BSS). We captured the talk on video, and I’ve turned it into this podcast.

MWC2024

Blog

5 things you gotta do at MWC24

22 February 2024 - MWC24 is finally here! Telco execs, here are five must-dos for your itinerary at the event.

Telco in 20 Featured Guest Chris Bradley, 2degrees

Podcast

Ep 85 – What’s up with Totogi: 2degrees, a modern telco

20 February 2024 - New Zealand MNO 2degrees is tapping Totogi's multi-tenant charger to streamline MVNO onboarding and support, and to capture additional revenue.

Telco in 20 Newsletter FakeAI

Blog

4 ways to spot #fakeAI

12 February 2024 - AI will be everywhere at MWC 2024. There are companies doing AI right and others that are faking it. Check out the top ways to identify #fakeAI.

Telco in 20 Featured Guest Peter Adderton, MobileX

Podcast

Ep 84 – MobileX’s AI-driven approach

6 February 2024 - MVNO MobileX offers an AI-based tool that analyzes each subscriber’s usage and creates personalized plans for them. CEO Peter Adderton shares details about the company's plans for 2024, its deal with Walmart, and more.

TelcoDR Blog - BSS

Blog

The perfect BSS

30 January 2024 - The BSS landscape in telecom is a mess. But change is coming. Totogi is ready to break the mold by bringing together AI and the public cloud to save the day.

Telco in 20 Featured Guest Ferry Grijpink, McKinsey

Podcast

Ep 83 – Monetizing Network APIs

23 January 2024 - It’s been a year since the launch of the GSMA’s Open Gateway initiative. McKinsey & Company Partner Ferry Grijpink talks about the API economy and what operators need to do to monetize network APIs to their full advantage.