More Insights

Browse our treasure trove of podcasts, case studies and blogs to your heart’s content.

Danielle Royston at the DSP World Leader's Forum, Windsor
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Telco in 20 Guest Juha Korhonen

Podcast

Ep 93 – The NETWORK will be the reason telcos move to the public cloud

11 June 2024 - Transformation leader Juha Korhonen explores signs that telecoms are ready to think about moving network workloads, why some aren't realizing cloud savings, and the need for BSS and OSS to converge.

Telco in 20 Guest Iain Morris Light Reading

Podcast

Ep 92 – The state of cloud in telco, with Iain Morris from Light Reading

28 May 2024 - Following telcos' adoption of the public cloud is critical to understanding the future of the telecom industry. Iain Morris from Light Reading gives his take on where telcos are in their public cloud journey, how AI factors in, and more.

Telco in 20 Guest Jason Hogg Microsoft

Podcast

Ep 91 – Exploring AIOps with Microsoft Azure

14 May 2024 - Microsoft is helping telcos harness the power of AI through data management, innovative tools, and transformation insights. Jason Hogg, general manager for AIOps within Azure, explains what the hyperscaler is up to. Microsoft Azure is helping telcos manage their data for AI workloads and prepare for an AI revolution.

TL20 Ali Talks Tech with Totogi and Zain

Podcast

Ep 90 – Ali Talks Tech with Totogi and Zain on Sudan’s telecom crisis

30 April 2024 - Ali Hussein Kassim, host of Ali Talks Tech, Abdalla Hamid, Director of IT at Zain Sudan, and I discuss the details of Totogi’s work to restore critical mobile services in Sudan after they were knocked out due to the ongoing civil war.

Telco in 20 Featured Guest Brian Beutler Alianza

Podcast

Ep 87 – Scaling telcos’ cloud mountain with Alianza

19 March 2024 - Alianza moved UCaaS to AWS, offering a SaaS solution that leverages the scalability and resilience of the public cloud.

Transforming Customer Support with AI Blog

Blog

How to transform your customer support with AI

12 March 2024 - Customer support is the first place to look when adding GenAI to your org. We set out to boost performance in this area, and today we handle 56% of queries with no human intervention. Here’s how we did it.

Telco in 20: DR at MWC24

Podcast

Ep 86 – Reinventing BSS

5 March 2024 - Last week I opened MWC’s second annual MVNO Summit with an epic talk about the AI-powered revolution in telco business support systems (BSS). We captured the talk on video, and I’ve turned it into this podcast.

TelcoDR Blog - Strategic Advantage

Blog

Telcos, don’t give away your strategic advantage!

15 January 2024 - Open Gateway is solving one challenge to taking back lost CPaaS revenue. Now, telco needs to solve the other one.