This week’s guest
Head of Customer Engineering, Media and Telco
Google Cloud Canada
This is the second episode in my Big Effing Clouds – or BFC – series. I’m taking a look at the big-three cloud vendors – Microsoft Azure, Google Cloud Platform and AWS. They all think they deserve telcos’ business, and they’ve spent billions on their solutions. But when you’re sitting on the other side of a sales pitch, it can be super hard to know which one to choose. That’s what this series is all about – helping you figure out which is the best fit.
In this episode, I sit down with Neil Bunn, Head of Customer Engineering, Media and Telco, for Google Cloud Canada. I’m known for being a Google Girl because, frankly, you never forget your first cloud. Neil’s going to tell us how Google’s Contact Center AI (CCAI) is helping telcos take customer care anywhere, across devices and platforms (and let’s be honest, name one telco that doesn’t need better CX!) [03:15]. He also offers an unexpected reason why Google should be at the top of telcos’ list (hint: think, Anthos) [05:00].
We’ll also dig into headlines from this year’s Google Cloud Next, including news about Big Query Omni and Spanner [05:38], as well as Google’s super cool Confidential VMs, which should prick up the ears of anyone concerned with data privacy [7:29].
We’ll finish up our conversation with a few telco customer success stories and a look at not-to-be-missed innovations on the horizon. [10:28]. Hopefully, you’re arriving here after listening to my conversation with Rick Lievano from Microsoft Azure. If not, check it out when you finish this one.
Links and Resources
Neil Bunn leads Enterprise Customer Engineering in Canada for Google Cloud’s intense focus on major Telco clients. He is a certified professional engineer with a degree in Electrical and Computer Engineering from Queen’s University. He is a patented inventor in the area of large scale systems management. Neil started his career designing and building large scale distributed systems at IBM, including responsibility for supercomputers focused on major health and climate issues.
The Telco in 20 podcast won a 2022 Gold Hermes Award and was recognized on Forrester’s 2021 list of the Top 100 Channel Podcasts and Feedspot’s Top 10 Telecom Podcasts list.
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Listen to our conversation by clicking play above or subscribe through your favorite podcast feed.
- Executive Producer and Host: Danielle Royston, TelcoDR
- Executive Producer: Kristin Donelson, OneLouder Marketing
- Senior Producer: Lindsay Grubb, TillCo Media
- Editor/Producer: Alisa Jenkins Wilson, Springboard Marketing
- Audio Capture: Aaron Joslow, Rally Point Webinars
- Audio Editing: Andrew Condell
- Music: Dyami Wilson