Switching from being network-centric to customer-centric is not only necessary, but also the best thing you’ll ever do for your bottom line.
All systems go for Barcelona!
Here’s the latest on CLOUD CITY at MWC21. Check out these exciting headlines and get ready to join us at the Fira de Barcelona!
Ep 18 – A digital telco: Meet Yaqoot
Transformation leader Juha Korhonen shares his experience with the successful launch of Yaqoot, a digital mobile operator in the Middle East.
Part 5: Totogi’s Super App
Do more with your mobile app – make it a SUPER APP! Totogi built one for you and connected it to charging, so you can easily double your current monthly ARPU and deliver a 5 star subscriber experience, while building loyalty and engagement.
Ep 12 – Monetizing 5G and IoT
Telcos are making huge investments in 5G. Will ROI follow? Pete Bernard, Senior Director of Azure Edge Devices, Platforms and Services, talks about how 5G, IoT, AI and the edge can work together to help monetize the network.
BHAGs FTW!
DR reviews the hot news from AWS re:Invent and some of the big takeaways from CEO Andy Jassy’s opening day keynote address – it’s all about the importance of continuous transformation – reinvent or die!
Tough talk on telco customer care
Want to know how to lose a third of your business? It’s easy – just act like a telco. Let’s look at why the CX for telco customers is so awful, and how to fix it.
Don’t be a server hugger
You’re wasting a massive amount of money, time and effort on maintaining your private on-premise kit – don’t be sentimental about it!
The public cloud can turn telcos into (data) oil barons
It’s been more than 15 years since we first heard that ‘data is the new oil.’
Call centers, you need to up your CX game – fast.
Treat your customers like crap, and they’re not coming back.