More Insights

Browse our treasure trove of podcasts, case studies and blogs to your heart’s content.

Danielle Royston at the DSP World Leader's Forum, Windsor
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Transforming Customer Support with AI Blog

Blog

How to transform your customer support with AI

12 March 2024 - Customer support is the first place to look when adding GenAI to your org. We set out to boost performance in this area, and today we handle 56% of queries with no human intervention. Here’s how we did it.

Telco in 20: DR at MWC24

Podcast

Ep 86 – Reinventing BSS

5 March 2024 - Last week I opened MWC’s second annual MVNO Summit with an epic talk about the AI-powered revolution in telco business support systems (BSS). We captured the talk on video, and I’ve turned it into this podcast.

TelcoDR Blog - Strategic Advantage

Blog

Telcos, don’t give away your strategic advantage!

15 January 2024 - Open Gateway is solving one challenge to taking back lost CPaaS revenue. Now, telco needs to solve the other one.

Telco in 20 Featured Guest Josie Smith BT Group

Podcast

Ep 82 – Beam me up, BT 🖖

9 January 2024 - BT Group started its public cloud journey in 2019, putting it in a strong position to tap the strategic capabilities of AI. Chief Architect, Digital, Josie Smith talks about BT Group's mission to simplify thousands of apps, unleash AI, and reskill its workforce for digital transformation.

Justen Burdette Mobi Best of 2023

Podcast

Ep 81 – Best of 2023: The cloud-first mindset, with Mobi CEO Justen Burdette

12 December 2023 - Our top episode from 2023: my interview with Mobi CEO Justen Burdette about the Hawaiian MVNO's work to implement its own public-cloud-native, mobile core.

Telco in 20 Featured Guest Bruce McClelland, Ribbon Communications

Podcast

Ep 79 – Weaving through the public cloud with Ribbon

14 November 2023 - Established software vendors face a balancing act between maintaining existing solutions and adopting new tech. Ribbon CEO Bruce McClelland talks about juggling customer needs with innovation and more.

Telco in 20 Featured Andrew Walker, Accenture

Podcast

Ep 78 – Visionary telcos use the public cloud

31 October 2023 - Andrew Walker from Accenture explains why the move to the public cloud can be challenging for telcos and what they can do about it.

Telco in 20 Featured Guest Rick Lievano, CTO WW Telecom Industry, Microsoft.

Podcast

Ep 76 – Into the Nexus of GenAI with Microsoft

3 October 2023 - Rick Lievano, Microsoft CTO for Worldwide Telecommunications Industry, talks about telco and the public cloud, Azure Operator Nexus, and how GenAI is changing everything.