Browse our treasure trove of podcasts, case studies and blogs to your heart’s content.
Blog
12 March 2024 - Customer support is the first place to look when adding GenAI to your org. We set out to boost performance in this area, and today we handle 56% of queries with no human intervention. Here’s how we did it.
Podcast
5 March 2024 - Last week I opened MWC’s second annual MVNO Summit with an epic talk about the AI-powered revolution in telco business support systems (BSS). We captured the talk on video, and I’ve turned it into this podcast.
15 January 2024 - Open Gateway is solving one challenge to taking back lost CPaaS revenue. Now, telco needs to solve the other one.
9 January 2024 - BT Group started its public cloud journey in 2019, putting it in a strong position to tap the strategic capabilities of AI. Chief Architect, Digital, Josie Smith talks about BT Group's mission to simplify thousands of apps, unleash AI, and reskill its workforce for digital transformation.
12 December 2023 - Our top episode from 2023: my interview with Mobi CEO Justen Burdette about the Hawaiian MVNO's work to implement its own public-cloud-native, mobile core.
14 November 2023 - Established software vendors face a balancing act between maintaining existing solutions and adopting new tech. Ribbon CEO Bruce McClelland talks about juggling customer needs with innovation and more.
31 October 2023 - Andrew Walker from Accenture explains why the move to the public cloud can be challenging for telcos and what they can do about it.
3 October 2023 - Rick Lievano, Microsoft CTO for Worldwide Telecommunications Industry, talks about telco and the public cloud, Azure Operator Nexus, and how GenAI is changing everything.