Ep 33 – Quick and easy real-time communications with Amazon Chime SDK

This week’s guest

Sid Rao

General Manager of Amazon Chime SDK Amazon

A lot of telco leaders think of the public cloud as a way to outsource their data centers. But its real power is the software services it makes possible. A great example is Amazon Chime SDK, a set of real-time communication tools that gives developers the power to add messaging, audio, video, and more to any desktop web or mobile application. It can even be used to breathe new life into on-premise applications.

In this episode, Sid Rao, General Manager of Amazon Chime SDK, joins me to talk about what Chime can do for telcos. Listen now to learn:

  • The advantages coding with APIs can bring to telcos [2:32];
  • Innovative ideas for how to use Amazon Chime SDK to enhance customer care and boost efficiency [6:54];
  • How telcos can tap the power of Amazon Chime SDK without ripping and replacing legacy systems [9:37]; and
  • How Amazon Chime SDK helps telcos attract enterprise customers with new features and capabilities [10:41].

Links and Resources

  • You can find the transcript for this episode here.
  • Read more about Amazon Chime SDK.
  • Check out the on-demand recording of our live coding workshop we hosted with TM Forum as part of its Digital Transformation World Series event. We added video conferencing to a legacy, on-premise call center in ~30 minutes using Totogi APIs and Chime SDK!
  • Take a look at how Amazon Chime SDK and Amazon Transcribe can be deployed with a single click to deliver real-time caller insights from a call center.
  • Check out our buddy Forrest Brazil performing “168 AWS Services in 2 minutes
  • Jeff Barr tweeted out this sweet Lego stop motion video that must have taken forever to do – appreciate art, people!
  • Want to see my first computer? That’s right, the Apple II Plus. When it came out it was priced at $1,195 (about $8,500 USD in today’s dollars). No wonder my mom was pissed when my dad brought it home!

Author’s bio

Sid Rao leads the Amazon Chime SDK team at Amazon. He enjoys developing other leaders and helping them cultivate strategy, and focuses on continuous learning to build great products. He joined Amazon in 2014 after serving as CTO of a software company based in Indianapolis.

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Podcast Credits

  • Executive Producer and Host: Danielle Rios Royston, TelcoDR
  • Senior Producer: Lindsay Grubb, TillCo Media
  • Editor/Producer: Alisa Jenkins Wilson, Springboard Marketing
  • Audio Editing: Andrew Condell
  • Music: Dyami Wilson

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